TERMS AND CONDITIONS:

All aspects of business undertaken by Pure Blue Essentials adheres to Australian consumer Law.

Ordering Information:

There is no minimum order requirement, however a minimum rate of postage of $8.00 applies.

All orders are to be placed via our website.

For Australian Customers, price includes the GST.

For International Customers, price excludes GST.

Prices on the website are subjected to change without any notice. However, when an order is confirmed and paid for, we will honour the price for that sale.

Once an order is confirmed and paid for, order cancellation requests due to change of mind or an incorrectly placed order, will be treated as a Change of Mind Return - please refer to our ‘Returns’ policy for all information.

Products sold are not for human ingestion or consumption. They are for external use only and not for any other intended purpose.

Payments:

All orders must be paid for and cleared by accounts before shipment/delivery.

Payments can me made via Credit Card, Debit Card (VISA & Mastercard) or PayPal.

We do not accept cheque payments.

Freight and Delivery:

Price does not include freight.

Freight will be calculated and charged prior to your order being finalised. Freight is calculated on size, weight and Dangerous Good (DG) classification of your order.

We will ship goods using Pure Blue Essentials’ nominated service provider for Australian customers. We do not use any customer provided courier services.

For International Orders, we will advise cost of courier and an estimated lead time for delivery. Pure Blue Essentials not be held responsible for any goods held up or incurring extra local clearance charges. Please check with your local custom agents or shipping agent prior to shipment of goods. Pure Blue Essentials

All orders should be checked and any discrepancy or error must be lodge within three (3) days of receipt of goods. Refer to our Returns Policy for more information.

Liability:

If products are not stored correctly, this could alter the stability and nature of the products. Also, if used with other ingredients, this could also cause product stability issues.

Pure blue essentials shall not be held liable for this. Please undertake testing of product(s) on small areas of skin or intended surfaces to ensure suitability.

Disclaimer:

All product images contained in our website are for illustrative purposes only and actual items may vary slightly in appearance.

Package contents and/or packaging used are at our discretion and may vary from time to time.

Errors such as misprints or omissions are regrettable. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. If we have made an error in pricing, we will notify you of the correct price.

We will not accept any liability for any loss or damage or error which may be incurred by any person acting in reliance upon this information. Information is for education purpose only and individuals must exercise their independent judgement in determining if the product is suitable for their particular purpose or usage.

Liability is limited to the value of the goods and does not include any losses including consequential losses.

Compliance and all laws and regulations and intellectual property right and/or registered business name applying to the products are the responsibility of the user and any third party related to the user.

Terms & Conditions and Privacy Policy Amendments:

We may amend our policy from time to time or as required by law and this will be updated on our website. Refer to our website for updated details.

Your Consent:

By using this website you hereby consent to our Terms and Conditions.

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REFUND POLICY:

Discrepancies or Damages:

If for any reason your product is faulty, incorrect or arrives damaged, please email us at pureblueessentials@gmail.com stating your order number and attaching photos of the products.

Notification must be made within three (3) days of receiving your order. No claims will accepted after three (3) days from receipt of goods.

After a claim has been made, the return must be received within thirty (20) days.

Change of Mind Returns & Cancellations:

We cannot provide refunds for change of mind returns or order cancellations.

If you would like to arrange a return, please email us at pureblueessentials@gmail.com with your order number, and the items you wish to return.

Goods will not be accepted if returned without prior contacting us to arrange return.

Product(s) must be returned in their original packaging and must be unopened, unused and undamaged.

Customers are liable for return postage charges.

Unclaimed or Returned Orders:

Unclaimed - if you fail to collect your order from the post office within the Post Offices stipulated time-frame (usually 1 week), it will be returned to us.

Incorrect Address - your order undelivered due to an incorrect address, it will be returned to us.

If you would like your order re-shipped to you, you will be liable to pay a re-shipping fee equal to the amount of the original shipping cost on your order. Where free shipping was received, you will be liable to pay a re-shipping fee as calculated by us based on the weight, size, and classification of your order.

Any unclaimed or returned parcels can receive a store credit for instead of being re-shipped.

If your order is returned to us and we do not have any response from you after 14 days of our attempted contact, your order will be cancelled and applied as a store credit, less the original cost of shipping.

We do not provide refunds for unclaimed or returned orders.